Six Sigma as a Quality Framework

• Six sigma provides a blue print for implementing TQ system.
• Six sigma is said to be the realization of many fundamental concepts of TQ management where process elements of improvement is integrated with human element.
• Human issues include : Management and leadership, a sense of urgency, focus on results and customers, team process, and culture change
• Process issues include the use of process management techniques, analysis of variation and statistical methods, a disciplined problem solving approach and management by fact.