Baldrige award : The criteria for performance excellence

Baldrige award criteria for performance excellence is designed to enhance the competitiveness through an aligned approach that finally result in :

–Delivery of ever improving value to customers, contributing market success

–Improvement of overall company performance and capabilities.

–Organizational and personal learning

The criteria consist of a set of categories, items and areas to address. The seven categories are :

–Leadership: How organization senior leader’s focus on customers, other stakeholders, empowerment, innovation and learning. How the organization  addresses its public and community responsibilities.

–Strategic Planning : How an organization develops strategic  objectives and action plans

–Customer and market focus.: How an organization determines requirements, preferences  and expectations of customers and markets

–Measurement, analysis and knowledge management: examines how firms selects, gathers, analyzes, manages and improves its data, information and knowledge assets.

–Human resources focus: how an organization’s work systems, employee learning, and motivation enable employees to develop and utilize their full potential in alignment with the organization's overall objectives and action plans.

–Process management: key aspects of organizational process management

–Business results: examines an organization’s performance  and improvements in the key business areas, -customer satisfaction, product and service performance , financial and market place performance

Baldrige award evaluation process evaluation critera

·        Study the Baldrige award evaluation ptocess and evaluation criteria.

·        This structured approach creates an effective TQ based framework in any company