ISO 9000

ISO 9000 defines quality system standards based on the premise that certain generic characteristics of management practices can be standardized, and that a well designed, well implemented and carefully managed quality system provides confidence that the outputs will meet customer expectations and requirements. The standards were created to meet five objectives:

–Achieve, maintain, and seek to continuously improve product quality including services in relationship to requirements

–Improve the quality of operations to continuously meet customer ‘s and stakeholders’ stated and implied needs

–Provide confidence to  internal management and other employees that  quality requirements are being fulfilled and that improvement is taking place

–Provide confidence to customers  and other stakeholders that quality requirements are being achieved in the delivered product

–Provide confidence that quality system requirements are fulfilled

See ISO 9000:2000 Quality management principles